In our view, the ability for a vendor to provide the best support is vital. We bring together IBM’s support expertise, capabilities, and management philosophies into your business to ensure your long-term success. We offer a comprehensive end-to-end support agreement with multiple tiers to suit varying support requirements. This ranges from basic defect support to the preventive level support which helps to prevent costly unplanned system outages long before they happen.
These services cover a combination of IBM hardware and software technologies for meeting specific customer scenarios and requirements. The services are performed according to best-practice standards as well as being structure for peak performance and optimal delivery.